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Skills Base Insights

Feature availability: AI Module add-on required

Article applies to: People granted access to Skills Base Insights

This is a how-to article. For a broader overview of Skills Base Insights see: https://www.skills-base.com/ai-skills-intelligence

Skills Base Insights is a sophisticated AI-powered skills intelligence feature that learns your business objectives and delivers skill insights that directly help you solve business problems. You provide information about your business, teams, roles, etc, and a team of trained AI analysts get to work finding skill insights in your existing Skills Base data that directly go towards achieving your business objectives.

The AI analysts include:

  • Learning & Development assistant 

  • Recruitment advisor 

  • Resource optimization assistant 

  • Risk intelligence assistant 

  • Skills & Capability advisor 

  • Skills Assessment advisor 

  • Skills Directory advisor 

  • Workforce planning assistant

These agents work together to find and prioritize the insights that matter to your business.

How to access

The Insights feature is part of the AI Module - a separate module that can be added-on to any Skills Base license.  There is an additional fee for the AI Module, in part due to the costs associated with underlying AI infrastructure. Please speak with our sales team for a free trial and to discuss licensing requirements. Once licensed, Insights will be automatically enabled and can be seen in the [Administration > Modules] page of Skills Base.

Access to view insights and to set and view context is configured on a per-Security Group basis. If Security Groups have the prerequisite privileges granted, Insights privileges will be granted by default to those Security Groups.  Administrators can modify (grant or revoke) access to Insights via the following Security Group privileges:

  • [Organization / Role / Location / Team / People / Self > View > Insights] - Grants access to view the Insights tab to view, save and unsave insights

  • [Organization / Role / Location / Team / People / Self > View > Context] - Grants access to the "Context" tab to view entity context (goals, objectives, etc)

  • [Organization / Role / Location / Team / People / Self > Set Context] - Grants permission to add and delete context

Where Insights appears in Skills Base

Insights appears on dashboards within Skills Base.  Specifically, the following dashboards support Insights:

  • Organization Dashboard

  • Team Dashboard

  • Role Dashboard

  • Location Dashboard

  • Person Dashboard

As such, insights can be generated for all of the above entities.

How to generate insights

To generate insights, Skills Base requires some context.  This includes information about the entity (organization, team, role, location or person) for the dashboard that is being viewed. The Insights feature includes a Context Assistant that you chat with and which will guide you and collect relevant information.  To begin, click "Get started" in the “Insights” gadget on the Summary tab of the desired dashboard, and start chatting.

Once your chat session is complete Skills Base will get to work in the background generating insights.  If insights have never been generated for the entity previously you should receive insights in about 15 minutes.

Viewing insights

Once insights are generated for an entity, people visiting the entity's dashboard will land on the Insights tab by default, and will immediately see insights.  Insights are presented in the left pane in priority order, as determined by Skills Base AI analysts, with the highest priority insight at the top.

The Insights Feed

Insights that appear in the "Feed" tab are the latest insights.  These update constantly in response to data and context changes.  If you see an insight in the feed that you like, save it, because it might disappear when the feed updates. Everyone with access to the dashboard sees the same insights in the feed.

Saved insights

Insights that you save will appear in this list. Save an insight by clicking the "Save Insight" button when viewing an insight.  Insights you save will be saved for everyone that can view the dashboard.  That is, it is a shared saved list.

Insight pane

The right pane shows the insight currently selected in the left pane.  It shows:

  • Insight gadget:

    • The AI analyst that generated the insight

    • The date the insight was generated

    • The insight type

    • Number of context sources

    • The insight title

    • The insight description

  • Visualizations gadgets:

    • Includes tables, graphs and charts depicting underlying data that contributed to the insight

  • Stats gadgets:

    • People in this insight

    • Teams in this insight

    • Roles in this insight

    • Locations in this insight

    • Skills in this insight

How insights are updated

The insights feed is updated in response to data and context changes.  If the context (business objectives, etc) changes, regeneration of insights will be scheduled to occur within 24 hours. If the underlying data changes (skills, skill levels, targets, etc), regeneration of insights will be scheduled to occur within 7 days.

Saved insights are never updated.  This is to allow customers to retain those insights as they were originally generated, for the purposes of reliably tracking actions and outcomes.